Last updated: June 30, 2026

1. Information We Collect

We collect information you provide through our quote form, including your name, phone number, email address, city, service requested, and project details. We may also collect information about how you interact with our website.

2. How We Use Your Information

We use your information to respond to quote requests, schedule appointments, communicate about your project, and improve our services. We do not sell or rent your personal information to third parties.

3. Information Sharing

We may share your information with trusted service providers who assist us in operating our website or servicing you (e.g., CRM systems). All providers are bound by confidentiality agreements.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Choices

You may contact us at any time to update, correct, or delete your personal information. Email info@drehomeservicesllc.com or call (804) 848-9575.

6. Cookies, Analytics, and Tracking Technologies

We use the following technologies on our website:

• Google Tag Manager (GTM) - a tag management system that loads other scripts (including Google Analytics) based on your interactions and consent status. GTM itself does not collect personal data, but it controls when other scripts run.
• Google Analytics 4 (GA4) - collects anonymized usage data such as pages visited, time on site, device type, and approximate geographic region. GA4 does not identify you personally. Data is retained for 14 months, then automatically deleted.
• Local storage - we store your cookie consent choice (accept/decline) in your browser's local storage for 365 days so we do not show the banner on every visit.

Your choices: When you first visit our site, a cookie consent banner appears. You can accept or decline non-essential cookies at any time. Declining will disable Google Analytics but will not affect your ability to use the site. You can also clear local storage in your browser to reset your choice.

You may also configure your browser to block all cookies, or use Google's Google Analytics Opt-out Browser Add-on.

7. Your Privacy Rights (CCPA / Virginia VCDPA)

If you are a California or Virginia resident, you have the following rights regarding your personal information:

• Right to Know - what personal information we collect, use, share, or sell.
• Right to Access - a copy of the personal information we have collected about you in the past 12 months.
• Right to Delete - request deletion of your personal information, subject to certain exceptions.
• Right to Correct - request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing - we do not sell personal information for money, but you may opt out of any data sharing practices (such as analytics) by visiting our Do Not Sell or Share page.
• Right to Limit Use of Sensitive Personal Information - we do not collect sensitive personal information (such as SSN, financial account numbers, precise geolocation, or racial/ethnic origin).
• Right to Non-Discrimination - we will not deny service, charge different prices, or provide a different level of quality for exercising your rights.

To exercise any of these rights, email info@drehomeservicesllc.com or call (804) 848-9575. We will respond within 45 days. You may be asked to verify your identity before we process the request.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law:

• Quote form submissions: 3 years from last contact
• Customer service records: 7 years (tax/contractor license requirements)
• Google Analytics data: 14 months
• Cookie consent records: 365 days

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be noted with a banner on the homepage for 30 days.

11. Contact Us

7. Contact Us

If you have questions about this privacy policy, contact us at info@drehomeservicesllc.com or (804) 848-9575.